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Food Mitra — From Nature to Nourishment

Privacy

Privacy Policy

Food Mitra Private Limited respects your privacy. This policy explains what personal data we collect, why, and the choices you have, in line with the Digital Personal Data Protection Act, 2023.

Last updated: 11 October 2026

Data we collect

We collect only what is needed to serve you:

  • Contact enquiries: name, email, optional phone number, enquiry type and message submitted through our contact form.
  • Orders (when checkout launches): name, mobile, email, delivery address and optional GSTIN/company name.
  • Technical data: basic information your browser sends, such as device type, needed to display the site.

We do not store full card, UPI or bank credentials on our website.

How we use your data

  • To respond to your enquiries and provide customer support.
  • To process, deliver and support your orders.
  • To meet legal, tax and food-safety record-keeping obligations.
  • To send marketing messages only where you have given consent; you can opt out at any time.

Sharing with others

We share data only with service providers who help us run the store (hosting, delivery partners, payment providers) and only as needed, or where required by law.

To be confirmed by Food Mitra: list the actual payment gateway, courier partners and analytics tools in use once configured.

Storage & retention

Data is stored with reasonable security safeguards and kept only as long as necessary for the purposes above or as required by law.

To be confirmed by Food Mitra: specify retention periods for enquiries and order records.

Your rights

You may request access to, correction of, or erasure of your personal data, withdraw consent, and nominate a person to exercise your rights. Email foodmitraprivatelimited@gmail.com.

Grievance Officer

Privacy concerns can be raised with our Grievance Officer. We aim to acknowledge complaints within 48 hours.

To be confirmed by Food Mitra: name, designation and contact details of the Grievance Officer / Data Protection contact are required before launch.

Food Mitra Private Limited, A 138 Villa Green Lane 6, Ashadeep Green Acres, Neemrana, India 301705

Cookies

See our Cookie Policy.

Questions about this policy? Contact us or email foodmitraprivatelimited@gmail.com. This document is a customer-friendly summary and is subject to review by a qualified Indian legal professional.